Shipping & Return Policy

Shipping and Processing Time

Your order will be shipped in 24-48 hours after placed, not including public holidays.

Normal estimated delivery time is 2-10 business days.

All sales/holiday items may subject to 5-15 days to ship.

We do NOT ship tobacco products to Utah, South Dakota, and Washington.

Free shipping will be shipped by Sure Post for choose by us.

We may send your order by multiply packages/shipments.

Your order may be cancelled by inventory or product quality issues.

We may request your credit card and ID photos for fraud check.

Cigars or other item(s) may be opened for quality inspection, the box(es) you may receive been opened.

 

Return Policy

We have a 15-day return policy, which means customer have 15 days after receiving order to request a return.

To start a return, you can contact us at [email protected], the acceptance may take up to 3 business days.

If return request is accepted, we’ll send you a return shipping label. Items sent back to us without requesting a return will not be accepted.

-Please send return request or question to [email protected].

-To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.

-Cigars must with original cellophane wrapper intact, cut or smoked cigars will not be accepted as returned product.

-All opened pipe tobaccos are not accepted return.

-All free items must return with original order together.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will pay shipping cost for damage or incorrect items.

Unfortunately, we do not accept returns on sale items or gift cards.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days or by store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

 

International orders

--All international orders are final sale; we do not accept return.

--We are not responsible for damaged, miss-delivered, stolen, lost, or seized packages. This is non-negotiable.

--Normal estimated delivery time is 1-6 weeks, USPS IPA, First Class International and e-PLUS may take up to 8-40 weeks.

--Consumers are responsible for paying import duties or tax and any clearance related cost.

--Orders that are returned due to unpaid taxation or duties will be assessed a restocking fee of 5% of the product value.

--Shark Cigar will not be responsible for the package if stopped by customs. If your customs agency stops the package, you may be able refuse payment of taxation. All returned/refused orders will be assessed a 5% restocking fee. The original postage for a returned order is also deemed used and is non-refundable. All returned packages will only be refunded for product.

There is no free shipping offer to international orders.

Please allow extra 24-48 hours to process international orders.

All international orders will be shipped by USPS only, Canada may have UPS option.